PRISMACRYSTAL MATCHPlay for free WE’RE HERE FOR YOUR ADVENTURE
Stuck on something other than a tricky puzzle? Let’s get you playing again.
Email us at contact@jesgamestudios.com. Tell us what happened, the device you use, and your app version. A screenshot and your player nickname can help.
Email player support ↗Please don’t send passwords or full payment card details.
For missing progress, tell us the account you normally use and your last remembered level. For purchase issues, include the store order reference and purchase date.
If progress looks wrong, contact us before resetting the game or overwriting your cloud save.
VIP subscriptions are managed through the store where you subscribed. On Android, open Google Play and go to Payments & subscriptions → Subscriptions. On iPhone or iPad, open Settings → your name → Subscriptions. Deleting your Prisma account does not cancel a store subscription.
Read the official game privacy policy ↗ or find out how to request account deletion.